If you have any questions or concerns regarding this statement, you should Contact Us before submitting your information.
We collect certain information about you in order to provide and improve our services. The service that you chose will determine what information we collect from you. This information may include, but not be limited to:
- Email Address
- Home and/or Business Address
- Telephone Numbers at which we can contact you
- Your Date of Birth
- Method of Payments (credit card and expiration date)
- Driver’s License and Province/Country of Issuance
- Your preferences as to the type(s) of vehicles rented and the timing of such rentals
When you rent a vehicle, we will also record information that details your rental (e.g. which vehicle you rented, where and when you’ll rent & return the vehicle, payment arrangements, insurance preferences, gas consumption, mileage and other information related to the vehicle).
How we collect this information will depend on how you use our services. We may collect this information directly from you by telephone, email, or in person, upon completion of an reservation form, or through your use of our website/internet. To the extent you use our website, we may also collect information about your use of our website, transactional and account information, e-mail and other information related to communications to our website.
You may choose not to provide some of your personal information to us, but this may prevent us from providing our services to you, or limit our ability to provide you with the level of service that you expect.
How Personally Information is Used and Disclosed by RideMalibu:
We strive to ensure that we give you a stress-free rental experience and are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the level of service we believe you expect from us, we may use your P.I. for the following purposes:
To provide the services and offerings that you request, and to communicate with you regarding such services and offerings;
To do all things necessary to administer those services;
To research, develop, manage, protect and improve our website and services.
We will NOT share any of your information with our “affiliates or business partners” services, nor any other information and materials. If you use our website, information may be used to evaluate what portions of our website are visited more often than others, determine where visitors came from, where they go, and how long they stay on a particular page, or on our website in general.
We may disclose your P.I. to affiliated and non-affiliated organizations including, for example:
To entities that provide services on our behalf;
To your credit card issuer;
To credit reporting and fraud checking agencies;
To debt collection agencies, if you fail to pay monies owed to us;
To government or private organizations responsible for the processing or handling of traffic or parking related violations;
To driver licensing authorities, directly or through intermediary organizations, when needed to verify compliance with RideMalibu’s rider criteria for qualified riders and/or to verify license information;
To government, regulatory and law enforcement agencies where the disclosure is required or authorized by law, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our website properly, or to protect or defend our rights or the rights or well-being of our employees, users or others or if you are involved (or are suspected by governmental authorities or our security functions to be involved) in any illegal activity, even without a subpoena, warrant or court order.
We may collect your computer’s IP (Internet Protocol) address and domain name address, the identity of your Internet service or access provider, the type of web browsing software you use, your computer’s operating system, the URL of the web page from which you came to visit our website and the language you selected for your web browsing software (collectively referred to herein as “clickstream data”). We use these technologies, for example, to identify our users, to help diagnose problems with our server, and to administer and promote our and our ‘affiliates and business partners’ web sites and services.
We may use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, or similar technology which is industry standard technology used by most major web sites.
Links to Other Web Sites
How We Protect the Security of Personally Information
The security of your P.I. is very important concern to us. We exercise extreme care in implementing generally accepted standards of technology security in order to protect information collected via our website from loss, misuse and unauthorized access, disclosure, alteration or destruction, such as firewalls and Secure Socket Layer (SSL) encryption for some of your more sensitive P.I.
Unfortunately, “perfect security” does not exist on the Internet, and no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee that any information stored on our servers, or transmitted to or from a user, will be free from unauthorized access. For example, and in particular, unencrypted e-mail is not a “secure” means of communicating with us, since e-mail may be intercepted by a third party in the course of its delivery. By using our Site and corresponding with us, you acknowledge that you understand and agree to assume these risks.
We will never request that you send us any sensitive personal information, such as your credit card number, password, membership number or pin number, in an e-mail or into a web site that is not located at the RideMalibu.com domain name. If you receive an e-mail or other correspondence requesting that you provide any such information via e-mail or to a website that is not on such domain name, please do not provide such information, and report such request to us on our Contact Us page.
In the unlikely event that we believe that the security of your P.I. in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail.
You can opt-out of our use and disclosure of your P.I. for marketing purposes and customer satisfaction surveys, and/or withdraw your prior consent for same, by the methods provided below. If you do so, your consent will be withdrawn; however, it is possible that you may receive correspondences scheduled prior to our receipt and processing of your opt-out request.
To Opt Out of Email Campaigns: You may reply to a promotional or marketing e-mail that you have received from us by following the opt out procedures described in the promotional or marketing email. (If you use more than one e-mail address, then send your opt-out e-mail from each of your e-mail addresses.)
At our discretion, we may also provide additional methods for you to opt-out of having your P.I. used or disclosed for promotional and marketing purposes, such as by clicking on a checkbox located on the page of our site on which your P.I. is collected, or otherwise made available when you make reservations.
If you wish to contact us to: (1) inquire about our privacy practices; (2) provide feedback and comments regarding our privacy practices; or (3) access or correct your P.I. we have, Contact Us.
Applicable Law and Jurisdiction